Terms of service

Welcome to ChiNatioil and Foods. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully.

🛒 1. Online Store Terms

By accepting these Terms of Service, you confirm that you are of legal age in your country or have consented to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purposes, and you must not violate any laws in your jurisdiction while using our services.

📦 2. Products & Availability

We specialise in selling food products. We reserve the right to change all product descriptions, images, and prices without prior notice.

We try to keep products in stock, but we can't guarantee that all items will always be available. If an item becomes unavailable after you place an order, we will contact you to offer a replacement or refund.

💰 3. Pricing & Payments

All prices are listed in euro (€) and include applicable taxes unless stated otherwise.

We reserve the right to modify prices at any time. Payment must be completed in full before orders are processed and dispatched.

We use secure third-party payment providers and do not store your card details.

🚚 4. Shipping & Delivery

Delivery times are estimates and may vary depending on location and courier services. ChiNatioil and Foods is not responsible for delays caused by incorrect addresses, customs, or courier issues beyond our control.

Customers are responsible for providing accurate delivery information at checkout.

🔄 5. Returns & Refunds

Due to the nature of food products, we do not accept returns on opened or used items.

If you receive a damaged, incorrect, or missing item, you must contact us within 48 hours of delivery with your order number and clear photographic evidence. Approved claims may be eligible for a replacement or refund.

Please see our Returns & Refund Policy page for full details.

⚠️ 6. Product Use & Allergies

Customers are responsible for checking product ingredients and suitability before consumption. ChiNatioil and Foods is not liable for allergic reactions or issues resulting from misuse, improper storage, or handling after delivery.

🌐 7. Website Information

We aim to ensure all information on our website is accurate, but we do not guarantee that product descriptions, images, or other content are error-free. We reserve the right to correct any errors or update information at any time without prior notice.

🔒 8. Privacy

Your personal information is handled according to our Privacy Policy. By using our site, you agree to the collection and use of information as described there.

🚫 9. Prohibited Uses

You may not use our website:

For unlawful purposes
To transmit viruses or harmful code
To interfere with the security or functionality of the site

We reserve the right to refuse service to anyone who violates these terms.

⚖️ 10. Limitation of Liability

ChiNatioil and Foods shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

11. Intellectual Property

All content on this site—including logos, images, text, and graphics—is the property of Chinatioil and Foods and may not be used without written permission.

📞 12. Contact Information

If you have any questions about these Terms of Service, please contact us:

ChiNatioil and Foods

Email: chinatioilandfoods@gmail.com

Phone/WhatsApp: +353851893264