Privacy policy

At ChiNatioil and Foods, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order with us.

By using our website, you agree to the practices described in this policy.
📌 1. Information We Collect
When you visit or shop on our website, we may collect the following information:
  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment details (processed securely by third-party providers)
  • Order history
  • IP address and browsing behaviour (for site improvement)
🛒 2. How We Use Your Information
We use your information to:
  • Process and fulfil your orders
  • Communicate with you about your purchases
  • Arrange delivery of your products
  • Respond to customer service enquiries
  • Improve our website and services
  • Send promotional emails (only if you opt in)
💳 3. Payments & Security
All payments are processed through secure third-party payment providers such as Shopify Payments or PayPal.
We do not store or have access to your card details.
We will take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
🚚 4. Sharing Your Information
We only share your information when necessary, including with:
  • Payment processors
  • Delivery and courier services
  • Shopify (our e-commerce platform)
We do not sell or rent your personal data to third parties.
🍪 5. Cookies
Our website uses cookies to improve your browsing experience, analyse site traffic, and remember your preferences.
You can choose to disable cookies in your browser settings, but some parts of the website may not function properly.
🌍 6. Your Rights (GDPR)
If you are based in the European Union or Ireland, you have the right to:
  • Access your personal data
  • Request corrections to inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing emails at any time
To exercise any of these rights, please contact us using the details below.
⏳ 7. Data Retention
We keep your personal information only for as long as necessary to fulfil orders, comply with legal obligations, and provide customer support.
🔁 8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Updates will be posted on this page.
📞 9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
ChiNatioil and Foods
Email: chinatioilandfoods@gmail.com
Phone/WhatsApp: +353851893264